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About The Ritz-Carlton Hotel Company, L.L.C.
Take a look at our Motto and you'll understand why our employees consider themselves to be service professionals: "We are ladies and gentlemen serving ladies and gentlemen."
When you become part of The Ritz-Carlton team, we train you for the specific responsibilities of your new position - but we also provide many opportunities for you to take advantage of your individual talents. Offering exceptional training and a strong commitment to promoting from within, The Ritz-Carlton is a career choice that offers more than prestige, exceptional compensation and superior benefits. It's a place where you can accomplish what you've always wanted - to be recognized for your efforts and feel a sense of pride and joy in what you do.
Along the way, you'll experience the kind of encouragement and respect that you would expect from an organization whose name is world-renowned for first-class service and care. Here you will discover a team that is always looking for ways to do things better. And we will look to you to share your ideas and help make us even better.
The Company
The history of The Ritz-Carlton Hotel Company, L.L.C. originates with The Ritz-Carlton, Boston. The standards of service, dining and facilities of this Boston landmark serve as a benchmark for all Ritz-Carlton Hotels and Resorts worldwide.
The legacy of The Ritz-Carlton, Boston begins with the celebrated hotelier Cesar Ritz ... the "king of hoteliers and hotelier to kings." His philosophy of service and innovations redefined the luxury hotel experience in Europe through his management of The Ritz Paris and The Carlton in London.
The Ritz-Carlton, Boston revolutionized hospitality in America by creating in a luxury setting:
- Private bath in guest room
- Lighter fabrics in the guest room to allow for more thorough washing
- White tie and apron uniforms for the wait staff, black tie for the Maitre d' and morning suits for all other staff, conducive to a formal, professional appearance
- Extensive fresh flowers throughout the public areas
- A la carte dining, providing choices for diners
- Gourmet cuisine, utilizing the genius and cooking methods of Auguste Escoffier
- Intimate, smaller lobbies for a more personalized guest experience
Cesar Ritz died in 1918 but his wife Marie continued the expansion of hotels bearing his name. In the United States, The Ritz-Carlton Investing Company was established by Albert Keller who bought and franchised the name. In 1927 The Ritz-Carlton, Boston, opened and other hotels followed in New York (at Madison and 54th), Philadelphia, Pittsburgh, Atlantic City and Boca Raton. However, by 1940 none of the hotels were operating except The Ritz-Carlton, Boston simply because a wealthy owner was able to maintain its operation.
The Ritz-Carlton Logo
The lion and crown Ritz-Carlton logo is a combination of the British royal seal (the crown) and the logo of a financial backer (the lion). This logo was designed by Cesar Ritz.
The Ritz-Carlton Hotel Company, L.L.C.
The company quickly grew from this one hotel in 1983 to over 55 hotels in 20 years.
The Ritz-Carlton Hotel Company, L.L.C. was founded on principles of groundbreaking levels of customer service. The essence of this philosophy was refined into a set of core values collectively called The Gold Standards: The Credo, The Three Steps of Service, The Motto, The Twenty Basics and The Employee Promise. To this day, all 28,000 ladies and gentlemen of The Ritz-Carlton know, embrace and energize these guidelines, aided by their constant presence in the written form of a pocket-sized, laminated card.
The Gold Standards are introduced at intensive orientation training for new employees. Thereafter, the concepts are reinforced in daily departmental "line-ups" attended by all employees. The Gold Standards provide the basis for all ongoing employee training; The Ritz-Carlton is an industry leader in providing 120 hours of training per employee per year.
Although much-imitated, The Gold Standards as embodied in The Credo Card remain an industry first and are a blueprint for the success of the Ritz-Carlton. Every employee has the business plan of The Ritz-Carlton in his or her pocket, constantly reinforcing that guest satisfaction is our highest mission.
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